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Four young guys hanging out, some sitting on an orange dumpster, all looking relaxed and happy on a cloudy day in a neighborhood.

Privacy Policy

Last Updated: February 3, 2026

At Lacasa, Inc. (“we,” “us,” or “our”), we are committed to protecting the privacy of our clients, donors, volunteers, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (lacasainc.net) or use our services.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically through your use of our site.

  • Personal Information: This includes your name, email address, phone number, physical address, and financial information provided when you:

    • Register for “Master It” financial classes or counseling.

    • Apply for rental housing or home repair programs (e.g., Help-A-House).

    • Apply for Dream$avers matched savings or auto loans.

    • Make a donation or sign up for our e-newsletter.

  • Demographic & Program Data: As a HUD-certified agency, we may collect information regarding gender, marital status, education, and income to fulfill grant requirements and track community impact.

  • Automatically Collected Information: We may collect technical data such as your IP address, browser type, and browsing behavior via cookies and similar technologies to improve website accessibility and performance.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our housing, financial education, and counseling services.

  • Process donations and provide tax receipts.

  • Communicate updates about our programs, events, and community impact.

  • Fulfill reporting requirements for HUD, NeighborWorks America, and other grant-making bodies (typically in an aggregated, non-identifiable format).

  • Improve our website’s accessibility features (e.g., ADHD-friendly or vision-impaired modes).

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted partners who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

  • Grantors & Regulatory Bodies: As a 501(c)(3) and HUD-certified agency, we share aggregated data with partners like NeighborWorks America to demonstrate program effectiveness.

  • Legal Requirements: If required by law or to protect the rights, property, or safety of Lacasa, Inc., our clients, or others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Financial transactions (donations) are processed through secure, encrypted gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party resources (e.g., Elkhart Housing Authority, Faith Mission). These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

6. Your Choices & Opt-Out

  • Newsletter: You can opt out of our e-newsletters at any time by clicking the “unsubscribe” link or by texting “STOP” to our SMS service.

  • Cookies: You can choose to disable cookies through your browser settings, though some website features may not function properly.

7. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under the age of 13.

8. Changes to Our Privacy Policy

Lacasa, Inc. reserves the right to update this policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Lacasa, Inc. (Goshen Office) 202 N. Cottage Ave. Goshen, IN 46528 Phone: (574) 533-4450